1. I have the CD in my computer, but it says it can't find it.
First of all, check to make sure that no other programs are open that use the
CD, programs like CDPlayer, RealJukebox, or MusicMatch. Also, make sure that
you have an official version of the CD. ConnecteD will NOT work with CD-Rs.
2. I bought the CD, but it still won't work on my computer? What am I doing wrong?
Currently, the ConnecteD site will only work with Macintosh or Windows 95, 98, NT4, or 2000. ConnecteD does not currently support any other operating system or versions of Windows including Windows XP.
3. The Shockwave movie won't play. What's wrong?
If you are running any other operating system or version of Windows, try increasing Netscape's memory partition to about 12 Mb or even more if possible. Do this by quiting Netscape, clicking on the Netscape application while in Finder, selecting Get Info from the File menu and changing "Preferred Size" under "Memory Requirements".
4. Other problems with Shockwave movie playback
Make sure you can play back normal shockwave movies. You can find some to try out at the web sites of Macromedia, Sony, and many others. If a regular shockwave movie does not play correctly, then a ConnecteD one will not play either.
5. Problems with QuickTime video playback
If you have trouble with one of the hi-speed versions of the Korn performance video, try switching to a lower speed version. If you're on a hi-speed connection, but the hi-speed video is choppy or does not have sound, it could be Network Congestion or a buffering problem which may fix itself over time, so wait several seconds to see what happens or try again later.
6. Other tips (Windows users):
7. AOL Users
For best results, run a separate browser on top of your AOL connection. For example, run AOL, then launch Netscape or Internet Explorer. Set up for ConnecteD as you would if you were running the browser independent of AOL.
If you have any other issues, please refer them to ConnecteD@sonymusic.com.